Google’s philosophy generally has been to automate all of its operations and rely on technology, rather than humans, as much as possible, for scalability. In keeping with this, most support for smaller advertisers and publishers has taken place via online help forums.
It sure sounded like Google's SVP of advertising Susan Wojcicki was promising phone support for all AdSense publishers in the next quarter.
SEO Brand Management will be sure to be in the know.
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